Return & Refund Policy – Homee Lane

At Homee Lane, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a transparent and fair return policy to make things right.

Eligibility for Refund

You may request a refund within 14 calendar days of receiving your order if:

✔ You notify us within this period with a valid reason for the request
✔ The item is unused, in its original condition and packaging
✔ The item is defective or damaged during delivery

Non-Refundable Items

We cannot accept returns or issue refunds for:

🚫 Customized or personalized products (if applicable)
🚫 Items that are used, altered, or damaged due to misuse
🚫 Products purchased on clearance, final sale, or promotional discount offers

How to Request a Refund

To initiate a refund, please contact our team with the following information:

  • Order number

  • A brief description of the issue

  • Photos of the product and packaging (if applicable)

Return & Refund Process

Review & Verification

Our team will review your request and may ask for additional details or the return of the item.

Return Shipping

If a return is required, we will provide instructions.
➤ Customers are responsible for return shipping unless the item is defective or incorrect.

Refund Completion

Approved refunds will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Important Notes

  • Returned items must be in their original condition and packaging to be eligible for a refund.

  • Shipping charges are non-refundable, except for defective or incorrect items.

  • Homee Lane reserves the right to decline refund requests that do not meet the conditions outlined above.

  • Excessive or abusive refund activity may lead to account restrictions or refusal of future returns.

Need Help?

If you need assistance with your refund or return, please reach out to us through our Contact Us pageor e-mail us at contact@homee-lane.com. We’re here to help!

Thank you for shopping at Homee Lane – where every home finds its perfect décor.